Privacy Notice

At PLAYtarium we respect the privacy of the children attending the Club and the privacy of their parents or carers. The personal information that we collect about you and your child is used only to provide appropriate care for them, maintain our service to you, and communicate with you effectively.

PLAYtarium Ltd is the Data Controller for the information we collect. Our legal basis for processing the personal information relating to you and your child is so that we can fulfil our contract with you, meet our legal obligations (for example safeguarding, Ofsted and HMRC requirements), and, where appropriate, rely on your consent (for example for photos used for displays or social media).

All personal information is held securely on our booking system, Kids Club HQ, which acts as our Data Processor. Kids Club HQ complies with UK GDPR requirements for data security and processing. Access to the system is restricted to authorised staff only.

Any information that you provide is kept secure. Data that is no longer required* is erased after your child has ceased attending our Club.

We will use the contact details you give us to contact you via phone, email, social media and post, so that we can send you information about your child, our Club and other relevant news, and also so that we can communicate with you regarding payment of our fees.

We will only share personal information about you or your child with another organisation if we:

• have any safeguarding concerns

• are required to by government bodies or law enforcement agencies

• engage a supplier to process data on our behalf, such as our online booking service (Kids Club HQ)

• have obtained your prior permission.

You have the right to:

• ask to see the data that we hold about yourself or your child

• ask for any errors to be corrected

• request for data to be deleted (subject to statutory retention requirements*)

• object to or restrict certain types of processing

• request that data is transferred to another organisation (data portability).

We will respond to all such requests within one month. Please note that:

• we will not be able to continue to care for your child if we do not have sufficient information about them

• even after your child has left our care, we have a statutory duty to retain some types of data for specific periods of time*, so we can’t delete everything immediately.

If you have a complaint about how we have kept your information secure, or how we have responded to a request to access, update or erase your data, you can refer us to the Information Commissioner’s Office (ICO).

If you have any queries about this notice, please email us at admin@playtarium.com.

* We do need to retain certain types of data (such as records of complaints, accidents, and attendance) for set periods of time after your child ceases to be in our care, but we delete as much personal data as we can as soon as possible.